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Frequently Asked Questions

What is your return & exchange policy?

This Returns and Exchanges Policy applies to all purchases made through the website We are pleased to accommodate returns and exchanges within 30 days on all products that have not been used and in the same original packaging that you received it. A photo of the product will be requested before the returns process starts.

What is the return period? 

If for any reason you are unsatisfied with your purchase returns will be accepted within 30 days of purchase.

Do I have to pay for the shipping of my return?

Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post because we will not be responsible for lost returns.

How can I track my returns? 

Track your return/exchange using the information provided by your carrier to ensure it has been delivered to Brow Charm. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history.

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